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Return, Refund & Exchange Policy

Return, Refund & Exchange Policy - Woiita.Shop

At Woiita.Shop, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with a clear and hassle-free policy.

Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of receiving your order.
  • The product must be unused, unwashed, and in its original condition with tags and packaging intact.
  • Certain items like customized or final sale products may not be eligible for return.

How to Request a Return

  1. Contact us at wolltashop@hotmail.com or call us at +91 90543 66042.
  2. Provide your order details and the reason for the return.
  3. We will guide you through the return process and provide the return shipping address.

Return Shipping Costs

  • If the return is due to a defective or incorrect item, we will cover the shipping costs.
  • For other reasons, the customer is responsible for the return shipping charges.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

Refund Process

  • Approved refunds will be processed within 5-7 business days after receiving the returned product.
  • Refunds will be issued to the original payment method. If paid by COD, a bank transfer option will be provided.

Non-Refundable Items

  • Shipping fees are non-refundable.
  • Items damaged due to misuse or improper care will not be refunded.

Exchanges

We offer exchanges under the following conditions:

  • Exchanges are allowed for size, color, or a replacement for defective items.
  • The exchange request must be initiated within 7 days of receiving the product.

How to Request an Exchange

  1. Contact us at wolltashop@hotmail.com with your order details.
  2. Specify the item you want to exchange and the reason.
  3. Ship the item back to us, and we will send the replacement after inspection.

Exceptions

We do not accept returns, refunds, or exchanges for:

  • Customized or personalized products.
  • Products marked as "Final Sale."
  • Items damaged due to misuse or neglect.

Contact Us

For any return, refund, or exchange inquiries, please reach out to us:

We’re here to ensure your shopping experience is smooth and satisfactory.

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